How does your program work?
1. Click on "Shop" on the Home page, then select the Christmas Tree option. You will enter your zip code to see which delivery zone you live in.
2. Shop Products! Decide whether you want a fresh-cut Fraser Fir, living Blue Spruce or any accessories, such as a Christmas wreath, tabletop tree or tree stand. And if you happen to live in a core/green or extended/red zone, you can also order stand installation and our pickup/treecycling service if you order before November 22nd. Orders after November 22nd ship via FedEx and arrie 6-10 business days after order is placed..
3. Discount Codes & Check Out: Enter your discount codes, review order, and if all looks good, follow the prompts to check out.
4. Mark your Calendar! If you pre-ordered your tree before November 22nd then your tree will be delivered the week of November 28th. On November 25th, we will email you your delivery details. And if you happen to order our Pickup and Treecycling service, we’ll collect your tree on January 7th.
5. Spread the Christmas Joy. Tell your friends and family about our beautiful hand-delivered trees so we can expand our delivery zones and tree sizes.
When is the pre-order deadline?
Your pre-order needs to be placed by 11PM PST on Friday, November 22nd, 2016. For in-season orders you will need to place your order by December 7th.
How tall will my tree be?
We have three sizes of Fraser Firs this year. A 5-6 foot, a 6-7 foot and a 7-8 foot. They all have a very thick, full base and a nice limb for your tree topper. We can't specify whether your tree will be at the smaller size of the size range or the taller size, or somewhere in between. Keep in mind that the height is measured from the bottom of the stump to the very top of the tree topper limb. If you're having a hard time choosing between two sizes you may want to opt for the larger size.
We have prepared this info graphic to help you get a feel for how tall your Christmas tree might be. Click for larger image.
Can I specify which day I get my tree delivered?
No. We create our routes by geographical location so you will not be able to specify the delivery date. If you pre-ordered your tree then your delivery day will be sometime during the week of November 28th. If you order in-season then your tree will arrive 6-10 business days after you place your order. The day and time cannot be changed. You do not need to be home to receive the tree. Just leave a bucket of water near your door/in a safe place and we will give the tree a fresh cut and get it right into the bucket for immediate water uptake (for Five Star hand delivered orders).
Can I cancel my order after November 18th?
Unfortunately, we cannot cancel any orders after November 18th. WHY? Because a beautiful tree has been hand picked for you and is heading your way and we hate wasting trees. That being said, if you are not available on the delivery day, we can get creative on where we leave your tree. The best solution is a bucket of water in a garage, shed, back porch, neighbor, friend, super, doorman, storage area, etc. We can figure out a way to make it work until you get back home.
Where exactly are your FREE delivery zones?
We deliver with our own crews in 100 of the largest cities across the continental USA. We offer FREE delivery inside a diameter covering approximately 30 miles over many of these cities. Each city zone varies depending on demographics, so make sure to check our delivery zone map located at www.fivestarchristmastrees.com/zones to determine your exact zone. Additional delivery fees apply if you are located outside of our core/green delivery zone. Additional fees apply to in-season 7-8 and 8-9 trees.
Do I need to be home during delivery to get my tree?
Nope. Our program is designed to be a front door drop off. If you’re not available when our crew arrives, then you can leave a bucket of water where you want your tree left, and we’ll make a fresh cut and leave your tree in the bucket (applies to Five Star hand delivered orders). If a front door drop off is not practical for you, simply provide us with special drop off instructions when you place your order and we’ll make sure the tree is ready for you, as specified, when you get home. For example, we can leave it on the back porch, in a garage, etc. If you live in a high-rise or apartment complex, we can leave your tree with the concierge or super. We have left trees with neighbors, friends and relatives.
PLEASE NOTE: If our delivery crew is refused entry or drop-off by a super or doorman, then we will not be able to deliver your tree. You will have the option to pay an additional $25 for a Saturday re-delivery attempt.
Can you install my tree in a tree stand?
We will only install your tree in a stand if you have purchased the stand from us and purchased our installation option. Why? Because there are so many styles of stands out there and our crews would waste a lot of time trying to figure out how to get the trees installed. That being said, we would love to install your tree into one of our Cinco tree stands. If you have purchased a Cinco stand from us in the past, go ahead, order the stand installation option. On your scheduled delivery day, simply leave the stand near your front door, and we’ll install the tree. Then, all you need to do is bring the tree into your house, cut the netting, let the tree settle and water regularly.
Does installation come included with the tree?
No. Stand installation must be purchased separately. It does not come bundled with the purchase of a Christmas tree.
How nice are your trees?
They’re not called Five Star Christmas Trees for nothing! Our Fraser Firs are hand selected from the top 5% of all trees from the farms we have partnered with. We personally think Fraser Firs are the best species but we also love the Blue Spruce. Both have wonderful smells, beautiful, rich coloring, and lush green boughs.
How fresh are your trees?
They're super fresh. Most trees that you would see at your local tree lot have been sitting around for days or weeks! We get our trees direct from the farm. And for those trees delivered by our own local delivery crew, we put a fresh cut at the base of your tree right before we drop it off to make sure it's ready for immediate water uptake. Now that's fresh.
Will I need to trim any limbs off the base of my tree to get it into my stand?
It depends on your stand, but there is a good chance that you will. Our trees are very thick, right down to the base so that you get the fullest tree possible. You will need some type of saw or pruner/clippers to trim the base. If you are not comfortable cutting off a few branches then you may want to opt for our stand and installation service.
What happens if I don't like my tree or have delivery problems?
We offer a 100% Customer Satisfaction Guarantee. You will just need to contact us with a picture and an explanation of what went wrong. You will need to have this filled out by 5PM PST, Friday, December 2nd, 2016. We will review all of the requests and once we have determined that we made a mistake, we will then set you up for a free re-delivery on Saturday, December 3rd. You should get your new delivery details on Friday night. If you miss the return deadline, we will offer you a free tree for the following season. If your tree was damaged during shipping then you can contact FedEx to fill out a damaged shipment claim.
What happens if my delivery gets delayed?
For trees delivered by a Five Star Crew, we will do our very best to get your tree delivered on time. If there are delays due to bad weather or other unforeseen events, we will attempt to update you via email and text. If needed, our crews will stay out late to try and get your tree to you. For FedEx delivered trees you can reach out to them to see what your options are.
Last year I had free delivery but this year I am getting charged extra for delivery?
There are some cities that we have delivered to in the past, but unfortunately, we didn't get enough orders to continue our delivery service. You need to spread the word to your friends and family, and if we get enough orders in your area, we’ll bring it back!
What time of day do you deliver?
For our Five Star hand delivered trees our deliveries occur Monday through Friday from 8AM - 6PM during the week of November 28th. We may deliver later into the evening hours if our crews are behind schedule. FedEx trees usually arrive 8AM - 5PM Monday - Friday. For trees shipped via FedEx they will leave it like any other package.
Help, my tree just fell over!
Once we deliver the tree to you, we pass the responsibility of owning a Christmas tree on to you. You will need to make sure it is stable, watered and kept away from heat. The Five Star Christmas Tree Co. is not responsible for any damages related to owning a tree. This includes trees that we install into a stand for you. Once we leave, you will need to make sure the tree is stable and cared for. This applies to FedEx delivered trees as well.
Can I purchase a tree as a gift?
Yes, this makes a GREAT gift! Surprise that friend or relative this holiday season with a beautiful tree hand-delivered to their door!
Can I just come and pick up my tree?
No, we do not have a pick up location. Our program is designed so that you don't have to pick up your tree this year!
How do I take care of my tree?
The most important thing to know is to keep your tree watered and away from heat. All our trees come with a care tag— so be sure to refer to that card for optimal care.
Can you flock my tree?
No, we cannot flock your tree.
Do your trees come with a hole drilled in the bottom?
No, our trees do not come with a hole drilled in the bottom.
When I open up my tree will any debris fall out?
Your tree has been living on a farm for 8+ years. Every tree gets shaken to remove debris before they are wrapped and delivered to you; however, there is a chance that something survived the trip. We have seen needles, branches, dead insects, to name a few. The good news: 99% of the time, our trees open up without any mess.
Is there a chance that water could drip from my tree?
Yes. When we say fresh... we mean fresh! There is a chance that your tree could be partially frozen or even have snow on it because we get it to you so fresh from the farm.
Are your trees fireproofed? Can they be fireproofed?
No, our trees are not fireproofed and they cannot be fireproofed by us.
My condo/apartment complex requires proof of insurance before delivery. Is this something you can provide?
Unfortunately we don't have time to provide proof of insurance to all of the customers across the nation that might want it for their condo/apartment complex. So, we won't be able to deliver to you unless you can figure out a way to get the tree another way.
What payment methods do you accept?
We accept Visa, MasterCard, Discover and American Express.
Is it safe to use my credit card?
Yes. We use SSL to safely process your order. SSL uses fraud protection services to keep your money secure. We take great measures to make sure our website is safe and your personal information protected.
Can you come pick my tree up after the holiday season?
You bet! For a $29 fee we will drive out to your location and pick up your tree on January 7th (this year we have some Boy Scout troops helping us out! They will get a $20 donation for every tree they pick up). Just leave your tree outside where we dropped it off and we will take it to a local TreeCycling partner to make sure it is recycled responsibly. You can add this to your order at any time before the 7th by going to your user account and clicking on the "add pickup and treecycling" button.